FAQs

Who are we?

We are a blanks company located in Westover, Alabama, dedicated to providing quality products at prices you’ll love. Our journey began in the embroidery industry, so we understand the importance of having high-quality blanks that are both practical and embroidery-friendly.

Every item we offer is selected and designed with you in mind, making it easier to create beautiful, high-quality products for your customers.

 

Can I buy at wholesale rates and tax exempt?

We offer one price for everyone, so there is no separate wholesale pricing. However, eligible customers may purchase tax exempt.

If you qualify for tax-exempt purchasing, please email us at elleenthreads@gmail.com, and we’ll be happy to get your account set up.

 

What if my tax exempt didn't get applied?

Once an order has been placed, we are unable to go back and apply a tax exemption or refund the sales tax. Please double-check that your tax exemption has been applied correctly before completing your payment.

If you notice that your tax exemption is not being applied correctly, please contact us before checking out, and we will do our best to help resolve the issue.

 

When will my order ship?

All orders will ship within one full business day. Orders will be shipped using the carrier selected at checkout.

Business days are Monday through Friday, excluding holidays. For example, an order placed on Tuesday will ship no later than Wednesday, while an order placed on Friday will ship no later than Monday.

The same processing time applies to local pickup orders. Please allow one full business day for your order to be prepared, and wait until you receive your “Ready for Pickup” email before coming to pick up your order.

 

Why did my order ship via USPS when I selected UPS?

In some cases, UPS applies additional delivery area surcharges to certain addresses, most commonly in rural or extended delivery areas. These fees can be significantly higher—sometimes four or five times the standard shipping cost.

If your address is affected by one of these surcharges, we may ship your order via USPS instead. When this happens, we will refund the difference in the shipping cost.

We always want to make sure your order gets to you as quickly and affordably as possible!

 

Why was my pick up order cancelled?

Pickup orders that have not been picked up within 45 days will be cancelled. Once cancelled, the amount paid for your order will be issued as store credit.

Please be sure to pick up your order within 45 days of receiving your “Ready for Pickup” email.

 

Is there a minimum order? 

No! There is no minimum order requirement. Whether you need just one item or 200+, you can order as much or as little as you'd like—it's completely up to you!

 

Can I return items?

While we do not accept returns, we want you to be happy with your order. If there is an issue with an item you received, please contact us and we will do our best to make it right.

 

Who is Elleen?

As some of you may know, my name is Parker! The name Elleen actually has a special meaning to our family. It was created by combining the middle names of, mine, my first daughter, and my husband: Lee, Elliot, and Allen.

Put them together, and you get Elleen!